1. Introduction

Splan Visitor Management 10.4 introduces a robust set of features and enhancements designed to optimize workflows, elevate user experience, and ensure secure, efficient operations. This release addresses visitor management, desk booking, broadcast messaging, and system search functionalities while delivering bug fixes and UI improvements.

2. Visitor Management Features

2.1 License Information Display

A dedicated License Information section is now available in user profiles, providing detailed insights into licensing for administrators and decision-makers:

• License Status: Displays whether the license is active or deactivated.
• Modules & Access: Lists all enabled/disabled modules and API access details to help manage permissions and functionality.
• Usage Metrics: Tracks user limits, the number of active locations, and lobbies under the license.
• Support Level: Includes details about support tiers and renewal contracts, ensuring clarity on service levels.
• Customizable Views: Automatically adapts to the user’s selected language, enhancing accessibility and understanding.

2.2 SMS Notification Enhancements

Splan introduces improved SMS notification capabilities to streamline communication:

2.2.1 Bulk SMS Dispatch

Administrators can send notifications to up to 1,000 employees at once, saving time. A detailed message history feature ensures tracking and auditing for transparency.

2.2.2 Targeted SMS Notifications:

• Send to All Employees: Target employees based on filtered criteria (e.g., department, location).
• Send to Selected Employees: Administrators can manually choose specific individuals for personalized messages.

2.2.3 Visitor-Specific SMS Rules:

• Customize SMS notifications for specific visitor categories, ensuring relevance and clarity.
• Default templates serve as a fallback for seamless communication when no specific rules apply.

2.3 Broadcast Messaging Features

New tools for efficient group communication:

2.3.1 Employee Group Management:

• Create, manage, and broadcast messages to specific employee groups for streamlined communication.
• Group names are now displayed in the employee grid for easier identification.
• Schedule messages for future delivery, optimizing timing for maximum impact.

2.4 Custom Header Messages

Administrators can add personalized header messages to display during user login, ensuring relevant context and increased awareness.

2.5 Extended Badge Printing Pop-ups

Badge printing confirmations are now displayed on extended screens, improving workflow for busy workspaces.

2.6 Resend Pre-registration Emails

• 1 For New Customers: Automatic resend of notifications upon successful registration.
• 2 For Existing Customers: Allows manual resending of emails to users who need reminders or updated information.

3. Desk Booking Features

3.1 Employee Name in Booking Pop-ups

Desk booking pop-ups now display the name of the employee associated with the booking. This adds a personal touch and helps staff quickly identify desk assignments.

3.2 Mandatory Staff Lookup Field

To improve accountability, the Staff Lookup field is now mandatory for all desk bookings, ensuring accurate records of desk utilization.

4. Mustering

4.1 Enhanced Search Options

• 1 Exact Match: Retrieves only those entries that precisely match the search criteria.
• 2 Wildcard Search: Use * to conduct flexible searches, such as retrieving all terms beginning with "term" (e.g., "term*").

5. Language and Accessibility Enhancements

5.1 Additional Language Support

To cater to a diverse global audience, Splan now supports three additional languages:

• Cantonese
• Haitian
• Persian

Each language includes corresponding flag images for easy identification in the language selection menu.

6. Mustering SignInEasy App and Event Management

6.1 Mustering SignInEasy App

• User can Create multiple configurable mustering zones to represent specific areas, floors, buildings, or departments within a facility.
• User can Register employees and visitors by capturing essential details such as name, contact information, and photo ID.
• User can Check in and out of mustering zones using credentials or mobile devices, with automated options like access card data or geolocation.
• User can Initiate manual or automatic emergency alerts and evacuations, notifying individuals to muster at designated zones with relevant instructions.
• User can Track mustering status in real-time, including the number of individuals checked in, checked out, and those yet to muster.
• User can Generate detailed reports for each zone, including user lists, mustering status, timestamps, and archived historical data to meet compliance requirements.
• Mustering is now developed for the SignInEasy App, consistent with its implementation in the Splan Visitor Management web version.

6.2 Event Data Integration

Enhanced event management by pulling real-time data from Access Control Systems:

• Splan-Agent Updates: Subscribes to Lenel event streams and pushes data to the queue for processing.
• Event-Processor Changes: Processes Lenel events and stores badge details within the Splan system via API integration.

6.3 Mustering Appointments from Event Data

Automatically creates mustering appointments by fetching current employee data from the SP_BADGE_EVENTS table, simplifying attendance tracking during emergencies or drills.

7. Additional Updates

• 1 Group Registration Notification Template: Group registration notifications for visitors and sponsors are now automatically generated by default during new instance creation, eliminating manual configuration steps.
• 2 Mobile Number in SMS Notifications: Ensures that SMS notifications include mobile numbers for easy communication between hosts and visitors, enhancing real-time connectivity.

8. Conclusion

Splan Visitor Management 10.4 brings innovative updates to help organizations manage visitors, streamline communication, optimize desk bookings, and enhance system security. These advanced features cater to the needs of diverse industries, offering a flexible, user-friendly platform that sets new benchmarks in access control and operational efficiency.