The Customer Support (BPO) professional will handle customer queries, resolve issues efficiently, and provide exceptional service to enhance customer satisfaction.

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Responsibilities

• Respond to customer inquiries via phone, email, or chat.

• Troubleshoot issues and provide timely solutions.

• Document customer interactions and escalate unresolved issues.

• Work collaboratively with teams to improve customer service processes.

• Ensure customer satisfaction through effective communication.

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Who we're looking for

• 2-3 years of experience in customer support within a BPO environment.

• Strong verbal and written communication skills.

• Proficiency in customer service tools and CRM platforms.

• Excellent problem-solving skills and a customer-first attitude.

• Flexibility to work in rotational shifts.

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Benefits with you in mind

• Health Insurance: Comprehensive coverage for you and your family.

• Paid Time Off: Flexible leave policies to maintain a work-life balance.

• Commission Pay: Competitive performance-based incentives.

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What is our hiring process like?

• Initial Screening: A brief discussion to assess your background and fit for the role.

• Technical/Role-Specific Interview: A deep dive into your technical experience and strategy understanding.

• Final Interview: Engage with leadership to align on mutual goals.

• Offer Stage: Successful candidates receive a detailed offer package.

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How to apply

Submit your application online with an updated resume and send it to careers@splan.com. Qualified candidates will be contacted for the next steps.