The Technical Support Engineer will resolve technical issues, ensure customer satisfaction, and work closely with cross-functional teams to provide prompt and effective solutions.

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Responsibilities

• Diagnose and resolve technical issues for customers and internal teams.

• Provide support through phone, email, or chat channels.

• Document and escalate issues to relevant teams when necessary.

• Collaborate with product teams to resolve complex issues.

• Maintain a high level of customer satisfaction through timely and effective communication.

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Who we're looking for

• 5-8 years of experience in technical support.

• Strong knowledge of networking, system administration, or software troubleshooting.

• Proficiency in tools like Jira, ServiceNow, or similar platforms.

• Excellent verbal and written communication skills.

• Ability to manage and prioritize multiple tasks effectively.

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Benefits with you in mind

• Health Insurance: Comprehensive coverage for you and your family.

• Paid Time Off: Flexible leave policies to maintain a work-life balance.

• Commission Pay: Competitive performance-based incentives.

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What is our hiring process like?

• Initial Screening: A brief discussion to assess your background and fit for the role.

• Technical/Role-Specific Interview: A deep dive into your technical experience and strategy understanding.

• Final Interview: Engage with leadership to align on mutual goals.

• Offer Stage: Successful candidates receive a detailed offer package.

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How to apply

Submit your application online with an updated resume and send it to careers@splan.com. Qualified candidates will be contacted for the next steps.